Hearing Services Program

HSP Maintenance Agreement

The cost of maintaining hearing devices can add up. A maintenance agreement is an easy and cost-effective way to help keep your hearing device in good working condition. During the 12-month agreement, your provider will supply you with batteries and other consumables and service and repair your hearing device. This can include:

• Repairs or replacement of necessary parts

• Cleaning your hearing aid

• Replacing the thin tube, dome, wax guards, microphone or ear hook

Maintenance agreements are optional. If you choose to enter into a maintenance agreement, the program provides your provider with a subsidy, and you may be required to pay an annual fee.Maintenance agreements do not cover device accessories, such as rechargers or remote controls. Maintenance agreements are not automatically renewed. After 12 months, your provider must obtain your agreement before renewing the maintenance agreement.

Veteran Gold card or Veteran White card (specific for hearing loss) holders with fully subsidised devices are exempt from paying the annual fee (this is paid by the Department of Veterans’ Affairs (DVA)). DVA clients with partially subsidised devices must pay any difference between the government maintenance subsidy and the fee quoted for their device/s. DVA clients must still agree to enter into a maintenance agreement by completing the maintenance form.

Further information about maintenance agreements is available at health.gov.au/hear.

info@customhearing.com.au

Australian Government Hearing Services Program

The Hearing Services Program is designed to support eligible people in the community.

Generally, to be eligible, you must be an Australian citizen or permanent resident, be aged 21 years or older, and meet one of the following criteria:

• Hold a Pensioner Concession Card or be the spouse of a cardholder

• Hold a Veteran Gold Card or be the spouse of a cardholder

• Hold a Veteran White Card for hearing-related conditions or be the spouse of a cardholder

• Be a member of the Australian Defence Force

• Be referred by a Disability Employment Service

Not sure if you’re eligible? talk with us to find out whether you qualify for the program.

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